Information on Subscriptions

Hi Chobots. I've been noticing quite a few users and parents have asked multiple questions about the new auto-renewal feature for Citizenships, so I'll be glad to answer them.

To begin with, here's the start page (after logging into your citizenship option):

As you see, you have 2 options: Auto-renewing and Manual.

We will begin with the Manual feature. To start, this is the normal way you've paid for Citizenship through the past year.

You do not need a PayPal account to complete this transaction. You can either enter your PayPal email/password and confirm, or press the "Don't have a PayPal account?" button to pay as a guest. This will activate your Citizenship instantly and will bill you only once, and never be billed again, unless you decide to buy another Citizenship later.

Next, lets discuss the Auto-renewing feature. This new option we've released is a bit different than the traditional way of paying for Citizenship. Instead, you'll be automatically billed each billing cycle (i.e. if you buy a 1 month, you will be billed each month for $4.99, if you buy a 6 month you will be billed every 6 months for $24.99, etc.) and your account will be awarded the appropriate bugs, the length of Citizenship, and most importantly the item of the month! This feature does require a PayPal account, which you can sign up for one on the page.

Once you login to the PayPal system here, you will be prompted to purchase your Citizenship. Once payment is approved, you will be awarded your Citizenship, bugs, and item for this month, and placed on the auto-renewing system. The picture above shows the 12 month, so I'll use it as an example here:

"I just purchased a 12 month auto-renewing Citizenship in December '12. I was billed $44.99 just now, and in 12 months from now I will receive the new item of the month from December '13 and be billed another $44.99, automatically."

The system will automatically bill your PayPal account for the proper amount and give you what you've pre-purchased. You have the option to cancel this auto-renewal process when you login to your PayPal account on their website, http://paypal.com/, and go to "My preapproved payments", where you will be given the option to end this auto-renewal process.

The advantages of the Auto-renewal system plan is you'll have continued service on your Chobot without interruption at any point. Also, if you get the 1 month auto-renewal, you'll get every Citizenship item that will come out each month!

With the Manual system plan, you'll have a disrupted service if you do not purchase another plan within the time between your initial purchase and your expiration date, which can be found by clicking the word "Citizen" on the upper left hand corner of your in game play screen.

I hope I've explained how this new system for Citizenship works, and if you have any questions regarding it that I did not cover on this post, please email support@chobots.net, or post a comment on this post, and I will answer any and all questions regarding this.

Have a great day,
Zach